"Hospitality to me is setting aside whatever is happening in my life and fully focusing on my client for however long they are in my chair. I always want to make them feel like they are my top priority and are special." — Beth Stacy Dunaway, Hair Stylist

Hospitality Is an Art

Dedication and gratitude for every customer who walks through our door.

That's the working definition we use across our family of businesses — Landmark Living LLC design services, Casa Del Moro luxury lodging and event venue, and Elite Retreat beauty, wellness, and event boutique.

Here's what hospitality looks like in practice.

Attention to Detail with a Concierge or Receptionist

Having a receptionist or concierge who refers to clients by name. Knowing a customer's preferences if they are a returning customer.

Ensuring the provider greets their customer as soon as they are ready — prevents a customer from feeling lost in a busy salon.

Ensure the customer knows all the services your salon has to offer, and be prepared to entertain a customer if they have to wait — with a warm, sincere conversation and a complimentary beverage.

Be a Good Listener

HEAR what the customer wants and ensure you can provide what they need before promising a service.

When providing a service, do your utmost to put 100% effort into the quality — and if something goes wrong, don't hesitate to make it right without causing more expense for the customer.

That last part is where many hospitality businesses fail. The mistake itself isn't usually the problem. How the mistake gets handled is what defines whether the customer comes back.

Respect a Customer's Privacy

Customers sometimes need to unwind and vent. Keeping our customers' conversations confidential is a top priority.

At Elite, we discourage gossip and negative remarks about other salons or providers. If a customer shares a negative experience, we do our best to ensure they leave our facility with only good things to say about how they were treated.

We do not encourage perpetuation of negativity. Everyone has a bad day — and we believe minor frustrations don't need to be amplified into something larger.

Make Every Customer Feel Special

The most important word in hospitality is "special."

Whether the customer is spending $5 or $5,000 — they should leave feeling that their time and presence mattered, that someone paid attention to them as a person, and that the experience was something they want to return for.

That's not just good for business. That's how human beings should be treated.

A Hospitality Lifestyle

For us at Landmark Living, Casa Del Moro, and Elite Retreat — hospitality isn't a department or a checklist. It's a lifestyle that informs every decision:

  • How we design a lobby
  • How we train front-desk staff
  • How we set up an event venue
  • How we welcome an overnight guest
  • How we close out a service appointment
  • How we handle complaints

Each of these decisions either says "you are special" or it doesn't. And once a customer has that experience — positive or negative — they remember.

Our Three Brands

Landmark Living LLC — interior design and remodel services. Tamera's design eye + Jeff's millwright and fabrication skills.

Casa Del Moro Luxury Lodging & Event Venue — overnight stays and private dinner-party hosting at 1915 Del Moro Street, Klamath Falls.

Elite Retreat Beauty, Wellness & Event Boutique — two locations at 915 Pine Street and 204 N. 10th Street, Klamath Falls.

Each brand applies the same hospitality philosophy — adapted to its specific context.

Contact

Casa Del Moro · (541) 591-0764 · CasaDelMoro.com Elite Retreat · (541) 887-2312 · eliteretreat.net · eliteretreat@yahoo.com

Whether you need lodging, an event venue, beauty/wellness services, or interior design help — we welcome you. The art of hospitality begins with how we greet you and continues through every moment you spend with us.